Summary: Bagi Live Privacy Policy — your information is used solely to provide our services, never sold, and protected with the highest security measures available.
1 Introduction
Welcome to Bagi Live. We are a trusted online gaming platform built with Bangladeshi players in mind. When you use Bagi Live, you share certain information with us. This Privacy Policy explains what information is collected, the purposes for which it is used, and how it is kept secure.
Bagi Live believes your privacy is a fundamental right. We never misuse your information or share it without authorization. Our Privacy Policy is written in plain, transparent language so you can easily understand how your data is handled.
This policy applies to all Bagi Live services, mobile apps (if applicable), and the website. By using Bagi Live, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
Our commitment: Protecting your information is our highest priority. Your data is completely safe on Bagi Live.
2 What Information We Collect
Bagi Live collects various types of information. A detailed breakdown is provided below:
| Type of Information |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
Identity Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account communications and security notifications |
| Financial information |
BKash/Nagad/Rocket number, transaction history |
Payment Processing & Fraud Prevention |
| Device Information |
IP address, browser type, operating system |
Security & Experience Improvement |
| Gaming Activity |
Game history, bet amounts, and winning records |
Responsible Gaming Monitoring |
| Cookie Data |
Session cookies, Preference cookies |
Improving User Experience |
We only collect information that is necessary. Collecting excessive or irrelevant data is against our policy.
3 How We Use Your Information
Bagi Live uses the information it collects for the following purposes:
- Account management: Your information is used to create, manage, and secure your account.
- Identity Verification: Your data is used for KYC (Know Your Customer) verification to prevent money laundering and fraud.
- Payment Processing: Financial information is used to securely process deposits and withdrawals.
- Customer Support: Your contact information is used to address complaints and answer your questions.
- Security: Device information is used to prevent unauthorized access, fraud, and cyberattacks.
- Responsible Gaming: Gaming data is used to monitor your activity and identify potential problem gambling behavior.
- Service Improvement: Anonymous statistical data is used to improve the platform experience.
- Legal obligations: Required information is shared with authorities to comply with applicable laws.
Please Note: Your information is never shared with third parties for advertising purposes.
4 Data Sharing Policy
Bagi Live does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:
- Payment Providers: Payment providers such as bKash, Nagad, and Rocket receive only the information needed to process transactions. They do not have direct access to your full profile.
- Law enforcement agencies: Data may be disclosed to relevant authorities in the case of a court order or legal requirement.
- Technical service providers: Cloud storage or cybersecurity service providers may access limited data as required for their work, but they are bound by our privacy policy.
- Business Changes: In the event of a merger or acquisition, your data may be transferred to the new entity, but this policy will remain in effect.
All third parties we share data with are bound by strict data protection agreements.
5 Cookie Policy
Bagi Live uses cookies on its website. Cookies are small text files stored in your browser. The types of cookies we use:
- Essential cookies: Required for the website to function properly. Without these, login and payment are not possible.
- Performance Cookies: Used to measure website performance. All data is anonymized.
- Functionality Cookies: Used to remember your preferences such as language and settings.
- Session Cookie: Used to maintain your login session. Automatically deleted when the browser is closed.
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.
6 Security Measures
Bagi Live uses internationally recognized security measures to protect your data:
- 256-bit SSL Encryption: All data transfers are fully encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall Protection: Servers are protected against cyber attacks.
- Regular Security Audits: Regular security audits conducted by third parties.
- Access logging: A record is kept of who accessed your information and when.
- Data Backup: Regular backups are stored in a secure location.
Highest Standards in Cybersecurity: Bagi Live follows international PCI DSS security standards to ensure the protection of your payment information.
7 Data Retention Period
Bagi Live does not retain your information longer than necessary. Retention periods for different types of data are listed below:
- Account information: For the duration of account activity and 5 years after closure (as required by legal obligations).
- Transaction Records: A minimum of 7 years (as required by financial regulatory law).
- Customer Support Contact: 3 years from the date of last contact.
- Session Cookie: Deleted as soon as the browser is closed.
- Marketing Data: Deleted as soon as you opt out.
Certain data must be retained for specified periods due to legal obligations. No information is kept beyond what is required.
8 Your rights
Regarding your personal information on Bagi Live, you have the following rights:
Right to Access Your Data
You may request to know what personal information we hold about you.
Right to Correct Your Data
You may request corrections to any inaccurate or incomplete information.
Right to Delete Your Data
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
You may request that the use of your data be restricted in certain circumstances.
Right to Data Portability
You may request a copy of your information in a standard, portable format.
Right to object
You may object to specific uses of your information.
To exercise these rights, please contact us:
[email protected]. We will respond within 30 days.
9 Protection of minors
Bagi Live is strictly prohibited for users under 18. We do not knowingly collect any personal information from minors.
- Age is verified at the time of registration.
- Any account found to belong to a minor is closed immediately.
- Any data found to belong to a minor will be deleted immediately.
- If a parent or guardian believes their child is using Bagi Live, please contact us immediately.
18+ strictly enforced. Bagi Live is always committed to protecting minors.
10 Policy Updates
Bagi Live may update this Privacy Policy as needed. In the event of changes:
- The date of any changes will be updated at the top of the page.
- For significant changes, you will be notified by email or in-app notification.
- Continued use of bagi live after any changes means you accept the updated policy.
- We will provide a copy of the previous policy upon request.
We will always notify you before making any significant changes. Your consent is our top priority.